Privacy Policy
Welcome to the elab platform run by elab Services Sdn. Bhd.Southeast Asia Limited and its affiliates and affiliates (individually and collectively, " elab", "we", "us" or "our"). elab takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our elab website (the "Site") (we refer to the Site and the services we provide as described in our Site collectively as the "Services"). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data.
This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. Please read this Privacy Policy carefully.
If you have any questions regarding this information or our privacy practices, please see the section entitled "Questions, Concerns or Complaints? Contact Us" at the end of this Privacy Policy.
Term & Conditions
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your medical reports and is subjected to a mandatory review and investigation process by our Customer Support team. The medical reports should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective medical reports, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the medical reports once it has been delivered.For refunds to customers due to the customers’ themselves cancelling the orders, we have a transaction charge of 10% of the purchase price. As such refunds will be paid back to the customer at purchasing price less 10%.
The refund will be processed within 7 working days.
Return & Refunds
Welcome to the elab platform run by elab Services Sdn. Bhd.Southeast Asia Limited and its affiliates and affiliates (individually and collectively, " elab", "we", "us" or "our"). elab takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our elab website (the "Site") (we refer to the Site and the services we provide as described in our Site collectively as the "Services"). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data.
This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. Please read this Privacy Policy carefully.
If you have any questions regarding this information or our privacy practices, please see the section entitled "Questions, Concerns or Complaints? Contact Us" at the end of this Privacy Policy.