Terms & Condition

Welcome to the Elab platform operated by Elab Services Sdn. Bhd., Southeast Asia Limited and its affiliates (collectively, "Elab", "we", "us" or "our"). Elab is committed to respecting your privacy and complying with applicable privacy laws ("Privacy Laws"), including the Personal Data Protection Act (PDPA) and healthcare data protection regulations.

Data Collection and Usage

We collect and process your personal and health-related data, including but not limited to:

• Personal identification information (name, IC/passport, contact details)
• Medical history and health information
• Laboratory test results and medical reports
• Payment information

Data Protection

We implement strict security measures to protect your sensitive health information:

• Encryption of all health-related data
• Secure access controls and authentication
• Regular security audits and updates
• Staff training on data protection protocols

Data Sharing

Your health information may be shared only with:

• Healthcare providers directly involved in your care
• Third-party laboratories (with your consent)
• Regulatory authorities as required by law

Service Usage

By using our services, you agree to:

• Provide accurate and complete personal and health information
• Keep your account credentials confidential
• Use the service in compliance with all applicable laws

Medical Reports and Results

To be eligible for returns and refunds, you must report your case within 24 hours of receiving your medical reports. The reports must remain in the same condition as delivered. Please provide your order number, several pictures of the defective reports, and the reasons for requesting a return or refund.

Liability and Disclaimers

While we strive for accuracy in all our laboratory results and reports, we recommend:

• Consulting healthcare professionals for result interpretation
• Not using our services as a substitute for emergency medical care
• Understanding that test results may require additional verification

Refund Policy

• Customer cancellations incur a 10% transaction charge
• Refunds processed within 7 working days
• Test results cannot be refunded once processing has begun
• Special conditions apply for certain diagnostic tests

Contact Us

For privacy concerns, data access requests, or complaints, please contact our Data Protection Officer at:

• Email: elab-pathology@elab-care.com
• Phone: +60164322302
• Address: No. 19-02, Level 19, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia