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AGREEMENT
This Doctor Consulting Agreement is made
BETWEEN
(“General Practicioners/Clinic” ) at
AND
Elab Pathology Sdn (No. 1507629-V)at No. 26A, Jalan , BP7/11, Bukit Puchong, 47120 Puchong,
Selangor (“The Provider”)at number 26A, Jalan BP7/11, Bukit Puchong, 47120 Puchong, Selangor
1.Appointment Scheduling:
Clients (Target Audience)are encouraged to schedule appointments in advance to ensure timely consultation.
2.Consultation Scope:
During consultations, doctors will address the primary concerns outlined by the Target Audience.
3.Additional Services:
Any additional services beyond the initial consultation may be provided at the doctor’s discretion.
(Refer to clause13.4)
4.Patient Information Privacy:
All clients information shared during consultations is treated with strict confidentiality under PDPA regulations.
5.Treatment Recommendations:
Doctors may recommend further tests or treatments based on clinical assessment and clients
needs.( Refer to clause 13.11)
6.Informed Consent:
Clients will be informed about the purpose, risks, and benefits of any recommended treatments or tests,
ensuring informed consent.
7.Billing:
Charges for phlebotomy services and consultation (excluding laboratory charges) will be based on the total
revenue from blood tests, cumulatively paid at twenty-five percent (25%).
[*RM 200 X *25% = *RM50*]
7.1.Terms:
All payments shall be made on or before the last day of each calendar month.
8.Follow-up Care:
Clients will receive guidance on follow-up care and appointments as necessary.
9.Emergency Situations:
In emergencies, doctors will provide necessary medical care to the best of their abilities.
10.Feedback and Concerns:
Clients are encouraged to provide feedback or raise concerns regarding their consultation experience.
11.Clinic Policies:
Clients are expected to adhere to clinic policies and procedures during their visit.
12.Legal Compliance:
The consultation will be conducted in compliance with all relevant medical laws and regulations.
13.Clinic SOP’s
13.1.Preparation of Sample Tubes:
Clinic staff must prepare all relevant tubes with the client’s written name and identification number as per
the prerequisites from the Clinical app.
13.2.Client AppointmentProcedure:
Clients (walk-in or app users) should visit their appointed clinic at the scheduled date and time for phlebotomy
services.
13.3. Priority for ELab Clients:
ELab clients will receive priority service without needing to register as patients or wait in the clinic queue.
13.4.Scope of Phlebotomy Services:
Doc’s are not obligated to provide additional services unless client choose to do so at their discretion.
13.5.Completion of Phlebotomy:Services:
Upon completing phlebotomy services, the clinic must fill in related fields such as Dr name, the sample
collection time and PDPA clause before printing the prerequisite form.
13.6.Sample Collection Protocol:
If the laboratory does not respond within 4 hours of sample collection, the clinic may contact them for
sample pickup.
13.7.Handling of Overnight Samples:
Overnight sample retention in the clinic is strictly discouraged.
13.8.Appointment After e-Reports:
Clients may request appointments once e-reports are available on their app and the Clinical app.
13.9.Recommendations by Doctors:
Doctors may advise clients on additional tests or treatments if necessary.
13.10.Additional Test:
Additional tests may be recommended based on the Clinical app’s supplementary test list provided by ELab.
13.11.Payment for Additional Tests:
Any charges for additional tests will be billed by the clinic and payable to ELab according to the tariffs
specified in the Clinical app system.
13.12.Billing Guidelines:
Clinics are permitted to charge clients based on the Patient Price (PP), though they may offer lower prices
at the discretion of the attending doctor.
13.13.Non-Standard Tests:
For tests not listed in the provided table, clinics must coordinate with ELab for test requests and billing purposes.
14.Disputes in Lab Reports:
Any disputes arising from lab reports shall be the responsibility of ELab.
15.Arbitration Clause:
Any disputes arising from or related to this Agreement shall be settled through binding arbitration administered
by [Arbitration Provider] in the country and states of Malaysia. The arbitration shall be conducted in
accordance with the rules and procedures of [Arbitration Provider]. The decision of the arbitrator(s)
shall be final and binding upon both parties.
I agree to the terms and conditions.